Customer Service FAQ
What if I have a problem completing an order?
Please contact us via email at email@example.com or telephone at +971 4 447 2002, option 2.
Does Mikura have a return and/or exchange policy?
Mikura offers a full refund or exchange within 30 days of purchase. Please check our Returns & Exchanges page for detailed information.
How long do orders take to ship out?
We aim to ship out orders within 48 hours after order confirmation. Product availability and other issues could delay this occasionally. Please check our Shipping Policy page for further information.
Do you ship internationally?
Yes we do accept and ship orders from international customers. We cannot ship orders to countries that prohibit the import of finished jewelry.
Will I be charged sales tax if I place an order online?
Mikura does not charge sales tax for orders placed on mikura.com. There may be local customs duties and taxes in your country of residence, which you are liable to pay.
Do you offer payment methods other then PayPal?
We offer Cash on Delivery as a payment option for delivieries within the United Arab Emirates. If you would like to use this option, please contact us before placing your order.
Is same day delivery available?
Same day delivery is available for Dubai deliveries for orders placed before 12pm Dubai time (GMT+4). Please email us or mention in the order comments that you would like to avail of same day delivery.
How can I order a product that is not available online?
Please use the Contact Us form to send us a request with the details of the item you would like to order. We will be in touch to assist you with your order.
How do I proceed if I have a repair?
If you purchased from a Mikura boutique please contact them and consult with the sales associate for assistance with your repair.
If you purchased your jewelry from an authorized Mikura retail partner, please contact them directly. Take the item to the store and ask them to send your jewelry to Mikura to be repaired.
If you purchased your jewelry from mikura.com, please contact us directly for assistance with your repair.
Please note that regardless of where you bought your Mikura jewelry, you can always contact any Mikura boutique or any authorized Mikura retail partner for assistance. To find a location, please visit our Store Locator page.
What is considered a repair?
These are common repair jobs:
- Restringing your pearl strands, necklaces and bracelets
- Remounting pearls on any piece of jewelry
- Resizing rings
- Lengthening or shortening pearl strands, necklaces and bracelets
- Ordering lost earring backs or lost pearls
- Ordering half pair of earrings for lost items
How do I know that my pearl jewelry is Mikura?
To ensure you are always buying authentic Mikura jewelry, only purchase from a Mikura boutique or an authorized Mikura retail partner. For a complete list of Mikura retail locations, please use our store locator.
Always ensure you get a Mikura Certificate of Guarantee for each Mikura item you purchase.
You can also identify Mikura jewelry by our trademark, the Mikura monogram, a stylized form of the letters M and P. You will find the Mikura monogram in the following locations:
- Strands and bracelets: On a signature logo charm next to the clasp.
- Necklaces: On the back of the necklace mounting
- Earrings: On post, earring nuts or back of earrings
- Ring: Inside the shank
- Pendants: On the back of the pendant